At True Formula, we aim to deliver your skincare essentials quickly, safely, and hassle-free. Below are the details regarding how we handle shipping and delivery:

1. Order Confirmation

Since we follow an inquiry-based model, your order will be manually confirmed via WhatsApp, phone, or email after you submit your interest.
Once confirmed, we will share payment details and shipping timeline.

2. Shipping Timeline

  • Orders are typically dispatched within 1–2 business days after payment confirmation.
  • Delivery usually takes 3–7 business days, depending on your location.
  • Delays may occur due to high demand, public holidays, or courier issues — we will keep you informed in such cases.

3. Delivery Charges

  • Shipping charges may vary based on your location and order quantity.
  • Exact charges will be shared with you at the time of order confirmation.
  • Occasionally, we may offer free shipping on select products or during promotions.

4. Tracking Your Order

Once your order is dispatched, we will provide a tracking number or courier link so you can monitor your delivery status in real time.

5. Service Locations

We currently deliver across India through trusted courier partners. For remote or non-serviceable areas, we will notify you during the inquiry phase.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 24 hours of receiving (or expected delivery) with photos and details. We will investigate and resolve the issue promptly.

7. Contact Us

For any shipping or delivery-related queries, please feel free to reach out:
📩 support@trueformula.in
📞 +919208658009

Trade name :- shri mahakaleshwar enterprises